Refund policy

KT’s Movement Apparel

Return & Refund Policy

Last Updated: August 13, 2026

At KT’s Movement Apparel, we want you to be happy with your purchase. Because our apparel is produced specifically for customer orders, we have guidelines for returns, exchanges, refunds, and order issues.

Returns

We accept eligible returns requested within 14 days of delivery.

To qualify for a return, the item must:

Be unworn and unwashed.
Be free from stains, odors, damage, or other signs of use.
Be returned in its original condition.
Include the original product and any applicable packaging.

Items that do not meet these requirements may not qualify for a refund.

Items That Cannot Be Returned

For hygiene and product-quality reasons, we do not accept returns for items that have been worn, washed, damaged, altered, or otherwise used.

We also do not accept returns simply because a customer selected the wrong size, color, garment option, or design after placing an order unless otherwise required by applicable law.

Customers are responsible for reviewing product descriptions, sizing information, colors, garment options, and other product details before completing their purchase.

Wrong, Damaged, or Defective Items

If you receive the wrong item, a damaged item, or an item with a qualifying manufacturing or printing defect, please contact us as soon as possible after delivery.

Please include:

Your order number.
A description of the problem.
Clear photographs showing the issue.
Photographs of the item and packaging when requested.

If the problem is determined to be an error on our part or a qualifying defect, KT’s Movement Apparel will provide an appropriate resolution, which may include a replacement or refund.

Customers will not be responsible for return shipping when the error or qualifying defect is caused by KT’s Movement Apparel.

Wrong Size or Customer Selection

Customers are responsible for selecting the correct size, color, garment type, and design before placing an order.

We strongly encourage customers to review the sizing information provided on the product page before purchasing.

A return or refund is not guaranteed when an item was correctly produced and shipped but the customer selected the wrong size, color, garment option, or design.

Exchanges

We do not guarantee exchanges for different sizes, colors, or designs.

If you need to request an exchange, contact us within 30 days of delivery. We will review the request based on product condition and availability.

Order Cancellations

Because orders may enter processing or production shortly after they are placed, cancellation requests must be submitted as soon as possible.

We cannot guarantee that a cancellation can be made once an order has entered processing, production, or shipping.

Once an order has been shipped, the applicable return policy will apply.

Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow your payment provider or financial institution additional time to process and post the refund to your account.

Original shipping charges are generally non-refundable unless the return is the result of an error or qualifying defect caused by KT’s Movement Apparel.

Return Shipping

Unless the item is incorrect, damaged, defective, or otherwise the responsibility of KT’s Movement Apparel, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service when returning an item. KT’s Movement Apparel is not responsible for items lost or damaged while being returned to us.

Returns Without Prior Contact

Please contact KT’s Movement Apparel before sending a return.

Unauthorized returns may be delayed or may not be eligible for a refund.

Sale and Promotional Items

Items purchased during a sale or promotional event remain subject to this Return & Refund Policy unless the applicable promotion specifically states different return conditions.

Refund Exceptions

We reserve the right to deny a return or refund when an item does not meet the requirements of this policy or when there is evidence of misuse, damage, wear, washing, alteration, or fraudulent activity.

Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded or restricted.